Begin A Remote Session
If you're using a computer, click Desktop / Laptop, or if you're on a mobile device, tap Phone / Tablet.
Desktop / Laptop
Please choose the icon below that corresponds to your computer - Mac or Windows. This will download a file allowing us to remotely view and control your screen. After the download completes, click to open the file, and provide us with the nine digit code displayed to begin the remote session.
Phone / Tablet
Please choose the icon below that corresponds to your mobile device - Apple iPhone or Google Android. This will download an app that will enable to us to remotely view and control (Android only) your mobile device. After the download completes, tap to open the app, and provide us with the nine digit code displayed to begin the remote session.
Submit Ticket
Submit a support ticket request using our easy online form. You'll receive a confirmation email, and we'll be notified about your issue. We'll respond as soon as we can, typically same business day, and keep you updated on progress in the ticket.
Remote Session
Start a remote control session to allow us to access and control your computer or device. You'll need to download and run a small app, and give us the support code it displays. Please only select this option if you were instructed to do so.
The support options on this site are intended for existing customer of TechTronic Solutions. If you are not an existing customer and submit a ticket, it may not be routed in our system properly, resulting in a delayed response. If you are not an existing customer and initiate an emergency support request, do not expect a response. For more information about our products and services, and for additional contact methods, please visit our main site at techtronicllc.com.